Hourglass Fit Shipping and Returns

All of our packages are sent with a tracked postal service. We’ll email your tracking number within 24 hours of sending your order out.

Note: The displayed delivery times are provided by our shipping partners. Inevitably, sometimes packages will be delayed. Please allow some extra time for your order to arrive before you contact us.

United Kingdom

All UK orders are sent from our depot in England.

Royal Mail 48 hour tracking

Delivery time: 1-2 working days

Royal Mail Special Delivery

Delivery time: 1 working day

If you ordered before 1pm GMT we’ll send it the same day. If you ordered after 1pm GMT we’ll send it out the next working day.

Europe

Any orders to Europe are sent from our depot in England.

Shipping options:

P2P TrakPak

Delivery time: 3-12 working days

DHL Express

Delivery time: 2-4 working days

Any orders before 1pm GMT are sent the same day. Any orders made after 1pm GMT are sent out the next working day.

US/CANADA

Any orders in the US (including Hawaii, Alaska & Puerto Rico) and Canada are sent from our depot in Tennessee.

Shipping:

USPS Priority

Delivery time: 2-4 working days

FedEx

Delivery time: 1-2 days

Orders to Hawaii, Alaska and Puerto Rico are sent by USPS Priority

Delivery time: 5-10 working days

USPS International

Delivery time Canada: 5-15 working days

Delivery time Mexico: up to 40 days due to local customs and delivery services.

Orders before 2pm EST are sent the same day. Orders after 2pm EST are sent the next working day.

Australia and the rest of world

Orders outside of the USA, UK and Europe are sent from our depot in England.

Shipping:

P2P TrakPak

Delivery time: 5-15 working days

Please note: South American orders can take up to 40 days due to local customs and delivery.

DHL Express

Delivery time: 2-6 working days

DHL is potentially not available for certain smaller countries.

Please note: International orders can possibly be delayed or held in customs. Please allow extra time for your order to arrive and check your tracking number before contacting.

We regularly send to all parts of the world. If you live in a country that has a local postal service then we can send to you. If you're still unsure you can contact our customer support.

Where we don’t ship

Due to customs restrictions we do not send to the following countries.

The country list includes: Afghanistan, Algeria, Cuba, Egypt, Iran, Iraq, Kuwait, Mauritius, Morocco, Mozambique, North Korea, Palestinian Territories, Russia, South Africa, Sudan, Syria, Turkey.

Returns

We make returns easy. Simply get in touch with customer support and they’ll give you the appropriate return address. Please note we can only accept unopened and unused items.